Returns, Refunds & Collections
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days of receipt of the goods, without giving a reason. The customer has the choice of returning the goods via his/her own means, or requesting a collection, in which case the cost of returning the goods to us will be deducted from the refund Full refunds can only be provided for items which are returned to us in their original condition. The customer has a duty of care while the goods are in their possession. We reserve the right to to charge for any damage that may have occurred whilst the goods have been in your possession. In addition, if you require us to collect we will charge £20 for each item. Cancellations after 7 days will be subject to a rehandling charge of 20% for each product. This charge also applies to any returned items which have been removed from their packaging.
Refunds will be reimbursed within 30 working days of the cancellation date. Cancellations must be requested within 7 working days after the day following the delivery date. All cancellations must be sent in writing.
The customer is asked to closely inspect the goods upon delivery for any cosmetic defect before signing the delivery receipt. Damaged goods should not be accepted. We will return the rejected items to our warehouse and endeavour to replace them as soon as possible. It is recommended that all customers read the instruction booklets normally supplied before operating any new appliance.
Often problems that may initially seem like a fault can be rectified quickly and easily by reference to this documentation. Whilst we take pride and care when carrying out deliveries we will not be held liable for any accidental damage however caused.
Refunds will be reimbursed within 30 working days of the cancellation date. Cancellations must be requested within 7 working days after the day following the delivery date. All cancellations must be sent in writing.
The customer is asked to closely inspect the goods upon delivery for any cosmetic defect before signing the delivery receipt. Damaged goods should not be accepted. We will return the rejected items to our warehouse and endeavour to replace them as soon as possible. It is recommended that all customers read the instruction booklets normally supplied before operating any new appliance.
Often problems that may initially seem like a fault can be rectified quickly and easily by reference to this documentation. Whilst we take pride and care when carrying out deliveries we will not be held liable for any accidental damage however caused.
A3 Appliances236 Tolworth Rise S,
Tolworth, Surbiton KT5 9NB |
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